This agreement is between you and the Hanglong Fastener E-commerce Platform (hereinafter referred to as "Hanglong Fastener", website: http://www.heinzhardware.co.th/) owner (hereinafter referred to as "Hanglong Fastener") regarding the services of the Hanglong Fastener E-commerce Platform.
1.1 The ownership and operation rights of all electronic services on this platform belong to Hanglong Fastener E-commerce Platform. Users must agree to all registration terms and complete the registration process to become formal users of the platform. Users confirm that these terms constitute a binding contract governing the rights and obligations of both parties.
1.2 When opening an account on this platform, the user confirms they have the legal capacity to enjoy platform services, place orders, and can independently bear legal responsibilities.
1.3 If you did not carefully read this agreement before opening an account, please read it carefully after account creation.
1.4 Hanglong Fastener E-commerce Platform reserves the right to refuse service, close user accounts, clear or cancel orders within the scope permitted by Chinese law.
2.1 The platform provides internet information services to users in accordance with the law. Users may use relevant platform services as permitted and in compliance with platform regulations.
2.2 Users must prepare the following equipment and bear the following expenses themselves:
(1) Internet access devices including but not limited to computers or other internet terminals, modems, and other necessary equipment.
(2) Internet expenses including but not limited to network access fees, equipment rental fees, mobile data charges, etc.
Shanghai Hanglong Industrial Co., Ltd. (hereinafter "Company" or "We") will collect your personal information in accordance with this Privacy Policy. We deeply understand the importance of personal information to you and will make every effort to protect the security of your personal information.
This Privacy Policy details how we collect and use your personal information when you visit any of our websites or applications containing links to this policy ("Sites") or contact us, as well as the measures taken to protect your personal information.
3.1 Users should provide registration information in good faith. Users agree that the registration information provided is true, accurate, complete, legal and valid. If registration information changes, users should update it promptly. If the registration information provided is illegal, untrue or inaccurate, Hanglong Fastener reserves the right to terminate the user's use of platform services.
3.2 When users browse, place orders, or shop on the platform, personal information such as real name, address, contact number, and email will be strictly confidential. Unless authorized by the user or required by law, the platform will not disclose private information.
3.3 After successful registration, account information including username and password will be generated. You may change your password according to platform regulations. Users should reasonably keep and use their username and password. If any illegal use or security vulnerability is found, immediately notify the platform and report to public security authorities.
3.4 Users agree that Hanglong Fastener has the right to send order information, promotional activities and other notifications to registered users via email, SMS, or phone. Users also have the right to request the platform to stop sending such information.
3.5 Users shall not lend their registered accounts to others, otherwise they shall bear all resulting responsibilities.
Product information such as price, quantity, and availability on the platform may change at any time without special notice. Due to the enormous volume of product information, while the platform strives to ensure accuracy, information may have delays or errors due to internet technology limitations. We welcome error reports and may reward reporters accordingly.
5.1 When placing an order, please carefully confirm product name, price, quantity, model, specifications, size, brand, and ensure correct pre-registered delivery address information.
(1) Seller's offer must be explicitly confirmed by both parties to be binding.
(2) Buyer's order contains a binding offer, which the seller may accept within ten working days of receipt.
(3) The order contract is concluded when the buyer receives the seller's order confirmation. If the order is fulfilled immediately, the contract is concluded when goods are shipped.
(4) The seller may stop selling individual products with reasonable reasons and three days' prior notice without liability.
5.2 Unless otherwise required by law, it is agreed that product and price information displayed by sellers are invitation to offer. Your order constitutes an offer. System-generated order information forms a contract between you and the platform organizer, with the place of performance being the seller's location by default.
5.3 Due to market changes and uncontrollable factors, the platform cannot guarantee availability of all ordered products. If products are out of stock and production hasn't started, you may cancel the order in writing. If not canceled, you accept delayed delivery.
5.4 If products are in stock and your account has sufficient credit, the seller may directly supply goods, and users may not refuse receipt.
5.5 Unless otherwise agreed, if delivery occurs at least two months after contract conclusion, and costs increase due to reasons not attributable to the seller (e.g., market price changes, raw material costs, currency fluctuations), the seller may adjust prices within reasonable limits. If the adjusted price exceeds 10% of the original, the buyer may cancel the contract.
5.6 If after contract conclusion, the seller becomes aware of circumstances that reduce the buyer's creditworthiness, the seller may require advance payment or deposit before shipment. This also applies if the buyer refuses to settle undisputed claims.
6.1 Unless otherwise agreed in writing, all seller's invoices shall be paid immediately without deduction.
6.2 Bills of exchange and checks are acceptable only with explicit written agreement for payment purposes. Discount fees and related expenses shall be borne by the buyer.
6.3 The seller may apply buyer's payments to the earliest debts. Payments may first be allocated to costs, then interest, and finally principal.
6.4 If the buyer refuses to accept goods after a reasonable extension period (acceptance default), the seller may charge an administrative fee for storage costs starting from that date. This fee is 3% of the goods value per week without specific proof.
7.1 Delivery deadlines and dates are binding on the seller only when explicitly stated or confirmed as binding.
7.2 Agreed delivery periods start from the time of seller's order confirmation. However, this period begins only after the buyer provides all required documents, licenses, answers to queries, and makes any agreed advance payments.
7.3 Partial deliveries are permitted within the contract framework, provided remaining deliveries can be ensured without significant additional work or costs.
7.4 The seller may deliver ±5% of the ordered quantity due to production technicalities without compensation for shortages.
7.5 The platform is not liable for delivery delays caused by:
(1) Incorrect or incomplete user information
(2) Unclaimed deliveries
(3) Changed circumstances
(4) Force majeure events (natural disasters, traffic restrictions, wars, etc.)
8.1 Customer cancellation requires our explicit written consent and reimbursement of materials, labor, and other costs.
8.2 Customer complaints about product quality or quantity do not entitle cancellation of remaining orders.
8.3 If the customer misrepresents their financial status or suffers significant financial deterioration, we reserve the right to revoke delivery commitments.
9.1 Hanglong Fastener E-commerce Platform is the creator of this platform, owning legal rights including copyrights to website content and resources. We reserve the right to modify this agreement and platform content without prior notice. To the maximum extent permitted by law, we retain interpretation rights.
9.2 Hanglong Fastener permits users to reprint and link platform information content.
9.3 All materials (text, charts, logos, images, sound files) are property of Hanglong Fastener providers, protected by Chinese and international copyright laws. Compilation of all platform content is exclusive property of Hanglong Fastener.
10.1 Buyers shall not modify products, especially risk warnings. Violation requires compensation for all seller losses and protection against third-party claims.
10.2 If products are recalled or warnings issued due to defects, buyers shall take all reasonable measures as instructed. When buyers are responsible for defects, they must recall products or issue warnings at their expense.
10.3 If buyers become aware of product risks or defects, they shall notify the seller in writing without delay.
11.1 If force majeure prevents the seller from fulfilling obligations, especially delivery, the seller is exempt during the obstruction period and reasonable startup period without liability.
11.2 If obstruction persists over four months making contract performance unprofitable, the seller may cancel the contract. Upon buyer request, the seller will declare whether to cancel or deliver within a reasonable period.
11.3 If delays make acceptance of goods/services unreasonable, buyers may terminate the contract by written notice.
All materials, designs, sketches, drawings, specifications, and technical/commercial information created by the seller for contract execution are seller's property and confidential. Without prior written consent, buyers shall not copy, provide to third parties, or disclose such information.
Nothing herein authorizes buyers to use seller's confidential information beyond contract purposes. After contract completion or upon seller request, buyers shall return all confidential information.
Any design, manufacturing, sales or usage information disclosed by seller is for contract completion only. Buyers shall not disclose to third parties without prior written consent.
Hanglong Fastener maintains professional teams and hardware for system and data security, but does not guarantee all platform information is virus-free.
If transactions cannot be completed due to uncontrollable reasons (system crashes, etc.), we will promptly restore services or provide offline alternatives.
We may modify terms as laws change or operational needs require. Modified agreements become effective immediately upon posting. Users should regularly check for updates.
If users disagree with updates, they should immediately stop using services. Continued use constitutes acceptance.
We recommend reading this agreement and platform announcements before using services.
If any provision is invalid or unenforceable, it shall be severable without affecting other provisions.
This agreement is governed by effective laws of the People's Republic of China (excluding conflict of law rules).
If terms conflict with applicable law, terms shall be reinterpreted according to law while other provisions remain valid.
Disputes shall first be resolved through friendly negotiation. If unsuccessful, either party may litigate in competent courts.
16.1 "Hanglong Fastener E-commerce Platform Owner" refers to the legally licensed operating entity.
16.2 We respect users' legal rights. This agreement and platform rules aim to provide better services. We welcome suggestions and may modify agreements/rules accordingly.
16.3 Bold, underlined, or italicized terms require special attention. Account creation constitutes acceptance. If you disagree, contact customer service to close your account within three working days.